The Office of the Police and Crime Commissioner has a vacancy for a Contact Officer.
The role holder provides a first point of contact for all incoming correspondence and contact into the office. It has responsibility for managing the PCC inbox on a daily basis ensuring all contact is actioned appropriately and providing a high quality of service to callers / contact made with the office. Through close monitoring the role holder will ensure correspondence handling performance targets are met and undertake the initial assessment of correspondence, identifying complaints / enquiries, whether it is outside the remit of the PCC, prepare and send responses whilst liaising closely with the Staff Office.
Seeking relevant information from stakeholders, members of the OPCC and Dorset Police where necessary, the post holder will respond to correspondence received. as well as quality assuring responses prior to signature of the Police and Crime Commissioner and/or Chief Executive and OPCC Managers
For further details click on the link above.