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Your chance to speak directly to PCC Martyn Underhill one-to-one about policing or wider community safety issues.


PCC Surgeries enable the elected PCC to meet Dorset residents in confidence to listen to concerns they might have regarding policing, crime or community safety issues. The PCC Surgeries do not replace the existing statutory process for making complaints about Dorset Police and members of the public will be referred to these processes should they apply.

PCC Surgeries can also help to identify themes or trends in public opinion, which in turn can influence policing objectives or service delivery, commissioning and communications strategies, and gather opinion to inform future priorities and decisions.

How the Surgeries work

PCC Surgeries are held on a monthly basis at a variety of accessible venues.  Online surgeries will also be offered where circumstances allow. The PCC attends the Surgery with a Caseworker who helps to facilitate the meeting, takes notes and records any actions identified as a result.

Surgeries are by appointment only, to ensure that the issues being raised relate to policing, crime or community safety; to enable any background research to be carried out; and to ensure that the PCC is fully briefed on the issue prior to the meeting.

eligibility for a pcc surgery

Those eligible for a PCC Surgery, must:

  • Reside or work within Dorset;
  • Be an adult (or accompanied by an adult);
  • Be willing to co-operate with the PCC's Office, to include a full account of the issue to be discussed;
  • Wish to discuss an issue deemed suitable for a PCC Surgery, as defined in the following section.


Issues suitable for a PCC Surgery

Issues that would be considered appropriate for a PCC Surgery may include:

  • A desire to share an experience of the criminal justice system;
  • Lobbying for change in relation to local policing policy, processes or procedures;
  • Concerns regarding national policing policy;
  • Suggestions for service improvement and/or learning lessons;
  • A request from an individual or organisation to invoke a community trigger.

Issues NOT for suitable for PCC Surgery

The PCC reserves the right to refuse an appointment if, for example, a case is the subject of a formal complaint under the Police Complaints Procedure or is the subject of legal proceedings. The PCC may also refuse an appointment if:

  • The issue falls under the jurisdiction of another local policing body;
  • The issue does not directly relate to policing, crime or community safety;
  • The individual is seeking to overturn a conviction;
  • The individual is seeking to appeal the outcome of a complaint to Dorset Police (separate procedures exist for this);
  • The individual is seeking to overturn an operational policing outcome;
  • It concerns a request for commissioning or direct funding;
  • If the topic is a repeat or vexatious complaint as defined by the OPCC Complaints Policy & Procedure.

The decision to recommend a surgery appointment to the PCC will be taken by the Commissioner's staff.  These decisions are final.


To find out more information or to book a PCC Surgery appointment please visit the Contact Us page of our website for the different ways of getting in touch.

For more information on the statutory police complaints process please visit the Dorset Police website or the Independent Office for Police Conduct (IOPC)


Confirmation Required