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Our Policies and Procedures

Here you can access any current written protocols, policies and procedures that we have in place regarding the delivery of our services and responsibilities.

Policies and procedures for the conduct of our business

Our Code of Corporate Governance includes the following elements:

  • Statement of Corporate Governance
  • Code of Corporate Governance
  • Scheme of Corporate Governance
  • Financial Regulations and Instructions
  • Contract Standing Orders
  • Scheme of Consent
  • Scheme of Delegation
  • Memorandum of Understanding for Service Provision (revised 2018)
  • Memorandum of Understanding for the Processing of Data (revised December 2019)

You may also want to review the following documents:

Dorset Police policies and procedures can be accessed via the Force website here, including the Support for Person Reporting Wrongdoing Policy and Procedure.

Policies and procedures for the provision of services

For information on how we handle requests for information, please read our Publication Scheme or visit the Freedom of Information section of our website.

Policies and procedures for procurement and commissioning arrangements

Further details on our Approach to Commissioning can be found within the Working in Partnership section of our website.

Within this section you can also find out information relating to:

Our Commissioning Strategy is currently under review and will be published once this has been finalised.

Policies and procedures about the employment of staff

Any OPCC staff vacancies and details on how to apply will be posted on the Recruitment page of our website. Information on the current OPCC Staff Team, including job descriptions and salary bands/grades can be found on the OPCC Team page of our website.

OPCC staff are currently employed under the same terms, conditions, policies and procedures as our police staff colleagues within Dorset Police. Relevant policies can therefore be accessed via the Force website.

For information on a career with Dorset Police, please visit the Force website for details relating to:

  • Police Officers
  • Transferees
  • Police Staff
  • Police Community Support Officers (PCSOs)
  • Special Constabulary
  • Volunteers


The Police Reform and Social Responsibility Act 2011 provided for the election of a Police and Crime Commissioner (PCC) for Dorset. There is a legal duty on the PCC to deal with all complaints and conduct matters relating to the Chief Constable. The PCC is also responsible for holding the Chief Constable to account for the provision of efficient and effective complaints handling processes and systems.

The PCC is not the appropriate authority for handling and investigating individual complaints against Dorset Police.  

Our full Complaints Policy which details the types of complaints that will and will not be considered by the PCC can be accessed by clicking here

The policy contains information on complaints against the PCC, the Chief Constable and OPCC Staff Members.

Complaints about Dorset Police (including complaints about individual officers or members of police staff)

Issues or complaints concerning Dorset Police, including a specific incident or matters relating to individual police officers or police staff members, must be directed to Dorset Police. Further information on how to make a complaint is available on the Dorset Police website.

The House of Commons has also published a helpful Briefing Paper explaining the police complaints systems in the UK. 

Whilst the PCC is responsible for holding the Chief Constable to account for the provision of efficient and effective complaints handling processes and systems, the PCC is not the appropriate authority for either handling and investigating individual complaints. 

In February 2020 legislation was introduced allowing the PCC to receive certain appeals against the outcomes of complaints reached by Dorset Police. 

The PCC's Complaints Review Officer is responsible for undertaking all reviews for complaints where the appeal authority is the PCC.  This process will be explained to you when you receive the outcome of your complaint.

Records management and personal data policies

Click on the links below to view the relevant policy:


The police service, including the OPCC, still currently works in accordance with the Government Security Classifications (GSC) policy which divides data into the following classifications:

  • Official
  • Secret
  • Top Secret

Further information on the GSC is available here.

Charging regimes and policies

Our charges for information are set out within our Publication Scheme. In summary, these are:

  • Material published and accessed on our website will be provided free of charge
  • Requests for multiple copies of publications or multiple printouts from our website or for copies of archived material no longer available on the website will attract a charge. The cost will be restricted to 10% of the reasonable marginal costs of complying with the request, together with photocopying costs (currently 10p per sheet) and postage.
  • Leaflets, booklets or periodicals published by the OPCC will be provided free of charge.
  • Bound paper copies, cassettes or other products will attract a charge.
  • Charges may also be made for making datasets (or parts of datasets) that are relevant copyright works available for re-use. These charges will be in accordance with either regulations made under section 11B of the Freedom of Information Act or other enactments.

Where a charge applies, the cost and the reasons for levying such a charge will be made known to you. Any charge will be payable in advance.

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