PCC Launches New 101 Service Improvement Panel

Dorset Police and Crime Commissioner, Martyn Underhill, is launching a Service Improvement Panel for the non-emergency 101 call handling service.

PCC Launches New 101 Service Improvement Panel

The role of the panel is to look closely at a random selection of calls that have come into 101 and review whether they have been dealt with in a timely, appropriate manner.

The panel will also hear from members of the public, sharing their experiences of using the service. 

The Deputy Police and Crime Commissioner will chair the group, which includes members of the public, representatives from the voluntary and community sector, the Police and Crime Panel and the 101 call handling team.

Meetings will take place on a quarterly basis with the first meeting due to be held on 3October 2016 at Police HQ, Winfrith.  It is anticipated that future meetings will be held at other locations across the county. 

The commitment to form a 101 Service Improvement Panel is part of the Commissioners first 100 days in office pledges. 

Colin Pipe, Deputy Dorset Police and Crime Commissioner, said: “The 101 Service Improvement Panel will play an important role in helping us look closely at the service provided to the public using the non-emergency number. By using members of the public to review performance of 101, this will help to identify processes which can be improved.”

He continues: “When Martyn and I were campaigning for his re-election, members of the public were consistently telling us that they would like to see improvements to the 101 service.  Whilst we must remember the system is designed for non-emergency calls, we will work with the 101 team to identify improvements and help educate the public as to the appropriate use of the 101 service. I would seek the public’s support in identifying these areas.”

To share your views and experiences on using the 101 service, please email pcc@dorset.pnn.police.uk

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